RETURN POLICY

Individual Customers that have purchased ONLINE material directly from DawnSignPress

You have 7 days after purchase to cancel your online material for a full refund. Please contact us within 7 days from the date of receipt to obtain a refund for your purchase. Refunds will process to your account in 5-7 days. Your access code will be deactivated, and you will no longer have access to the material.

Individual Customers that have purchased PHYSICAL merchandise directly from DawnSignPress

If you are not 100% satisfied with your physical merchandise, you may return it within 30 days of purchase. However, if you did not purchase the merchandise from DawnSignPress, do NOT return it to us, we will not issue a refund. Please return it to the seller from which you purchased it. Single items purchased as a set are not returnable, all items in the set must be returned to receive a refund. Access codes will be deactivated upon receipt. DawnSignPress does not cover the cost for return shipping. All items must be received and evaluated before we process a refund. Please write your Invoice Number on the outside of the return package and return to: DawnSignPress RETURNS DEPT invoice ######, 6130 Nancy Ridge Dr, San Diego, CA 92121-3223

Commercial Accounts

  1. Merchandise must be in LIKE-NEW, clean, saleable condition to be eligible for return.
  2. Only merchandise purchased directly from DawnSignPress is eligible for return.
  3. Merchandise must have been purchased from DawnSignPress within the past nine (9) months.
  4. Your customer account must be current before return merchandise is eligible for credit.
  5. Single items that were originally purchased as part of a set may not be returned for credit.
  6. Non-DawnSignPress titles that we distribute are not returnable unless damaged or defective.
  7. Damaged merchandise claims must be made separately from other types of returns and received by DawnSignPress within 30 days of the invoice date. Please contact our customer relations team at contactus@dawnsign.com or 858-625-0600 voice or 858-768-0428 videophone for information on how to replace a damaged or defective item.
  8. All return shipping charges must be prepaid.
  9. Please write your Invoice Number on the outside of the return package and return to: DawnSignPress RETURNS DEPT Invoice ######, 6130 Nancy Ridge Drive, San Diego, CA 92121-3223.
  10. A restocking charge of 10% of the billed value will be deducted from all commercial returns.
  11. There will be an additional 20% penalty of the billed value of merchandise returned that is in shopworn condition (not in LIKE-NEW condition. Characteristics include minor scratches, cracked or bent spines, fading, or curling of corners).
  12. Significantly damaged, marked or stickered merchandise, or those missings parts such as Access Code Stickers, Cards, DVDs, or CDs are not eligible for credit. If received these items will be offered back to customers, shipped at their expense, and billed an additional $20.00 processing fee. Alternatively, the product will be disposed of, and no credit will be issued.
  13. After receipt and if the returned merchandise is acceptable, credit is issued in the form of a credit memo for the billed value, less the restocking fee and any additional fees or penalties. Credit may be applied toward future orders.
  14. A refund of unused credit may be requested, in writing, six months after the credit memo date.
  15. Returns that do not comply with the policies stated above will be charged an additional $20.00 processing fee or declined and disposed of with no credit issued.

Commerical Accounts ONLINE material is non-returnable