Policies
What you can return, and how long you have, depends on what you ordered. Find the section that matches your order below.
Request a return within 30 days for physical items, or 7 days for digital items, counted from the purchase date.
Unauthorized returns, and returns that arrive in less than MINT condition, are not refunded. Refunds cover the price of the product only, not the original shipping.
You'll be asked to sign in, so we can find your order.
All B2B, bookstore and organizational sales are final. We do not accept returns, exchanges, or open returns on these orders.
If an order arrives damaged, defective, incorrect, or missing items, file a support request within 7 days of delivery and our team will review it.
Not eligible: items ordered in error, overstock, unwanted inventory, previously ordered materials, or buyer's remorse. If a claim is approved, DawnSign will provide replacement items or another resolution at our discretion.
Full detail on the B2B returns page.
Still not sure which applies to your order? Contact us and we'll help.